Frequently Asked Questions

How do I place an order?
To place an order, simply select the product you want and add it to your cart. Then, proceed to checkout and follow the prompts to enter your shipping and payment information.

How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. We typically provide an estimated delivery date at checkout.

Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email.

Do you ship internationally?
No.

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.

Is my personal information kept private?
Yes, we take your privacy very seriously. Your personal information is kept secure and is never shared with third parties.

What if my product arrives damaged?
Please contact our customer support team immediately and we will assist you with a replacement or refund.

How can I contact customer support?
You can contact us via email, phone, or live chat. Our contact information can be found on our website.

Can I cancel my order?
Yes, you can cancel your order before it has shipped. Please contact our customer support team to initiate a cancellation.

What is your exchange policy?
Exchanges are not possible.

What if I'm not satisfied with my purchase?
We want you to be completely satisfied with your purchase. If for any reason you are not, please contact our customer support team and we will assist you with a return or exchange.

What is the minimum quantity I can order from your store?
The minimum quantity varies depending on the product and the vendor. Some products may have a minimum order quantity, while others do not. We encourage you to check the product details or contact us if you have any questions about minimum quantities for a specific product. However, we strive to accommodate orders of all sizes and will do our best to work with you to meet your needs.

What kind of packaging do you use for your products?
We use recyclable and eco-friendly packaging for all our products. Our packaging is designed to minimize waste and reduce our environmental impact.

Are your sellers farmers, and do you have a distribution hub?
Yes, our sellers are local farmers, and we do not have a distribution hub. We work directly with our farmers to ensure that our products are fresh, sustainable, and of the highest quality.

How do you offset your emissions?
We are committed to reducing our carbon footprint, and we use carbon credits to offset our emissions. We work with reputable organizations that specialize in carbon offsetting to ensure that our efforts are effective and transparent.