Customer Frequently Asked Questions

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, and you’re all set.

How long does delivery take?

Delivery times vary by location and vendor. An estimated delivery date will be shown at checkout. Most orders arrive within a few business days.

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a tracking number by email to follow your delivery.

Do you ship internationally?

No. At this stage, Farm Fresh Direct delivers only within New Zealand.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Is my personal information secure?

Absolutely. We take privacy seriously. Your information is kept safe and never shared with third parties.

What if my product arrives damaged?

If your order arrives damaged, please contact us immediately. We’ll work with you to arrange a replacement or refund, based on mutual agreement.

What if I’m not satisfied with my purchase?

We encourage you to read product descriptions carefully and contact us if you have questions before ordering. As we are not the manufacturers, quality guarantees rest with vendors — but we will always do our best to assist if there’s an issue.

Can I cancel my order?

If your order hasn’t yet been shipped, we can cancel it. Please contact customer support as soon as possible to check the status.

Do you offer exchanges?

No, we do not offer exchanges. If there’s a problem with your order, please contact us to discuss a solution.

What is the minimum quantity I can order?

Most products can be purchased in single units, though some vendors may set a minimum quantity. This will always be shown in the product details.

How much is shipping?

Shipping costs are calculated at checkout based on the vendor’s shipping rates and your delivery address. If your order includes items from multiple vendors, shipping is charged accordingly — but you’ll see the full cost before you confirm your order.

What happens if I order from multiple vendors at once?

Your order may arrive in separate packages since each vendor ships directly to you. Don’t worry — you’ll get tracking details for each shipment.

Are your sellers local farmers?

Many of our vendors are New Zealand farmers, and we also partner with specialty suppliers beyond fresh produce. We do not have a central distribution hub — orders ship directly from our farmers and vendors to you.

How can I contact customer support?

You can reach us by email or phone. Our full contact details are available on the website.

What is your refund policy?

Refunds are handled on a case-by-case basis. If there’s a valid issue with your order (damaged, missing, or incorrect item), please contact us promptly, and we’ll work out a fair resolution.

Do you offer bulk orders or special requests?

Some vendors may be able to accommodate bulk orders. If you need larger quantities or something special, contact us and we’ll check with the vendor for you.